2018

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CUSTOMER SERVICE & DELIVERIES

Thank You for Shopping At RIGHTSTYLE FURNITURE

Within RIGHTSTYLE FURNITURE We Operate A Seperate Delivery & Customer Service Hub.
These Operations Are Seperate From The Retail Showrooms & Ensure You The Customer Always Get The Most up to Date Information
PLEASE SEE OUR DELIVERY & CUSTOMER SERVICE INFORMATION BELOW

PLEASE NOTE DELIVERY & CUSTOMER SERVICE OFFICES ARE OPEN DAILY FROM 8.30 TO 4.30 MONDAY TO FRIDAY



DELIVERY INFORMATION:
Our Local Delivery Charge Within The Greater Dublin Area is Just €30 - Delivery To Other Areas Is Dictated By Distance From The GPO. Should You Require Up To Date Delivery Information Please Contact Us On 016263112 & follow The Recorded Instructions If You are Having Trouble Getting Through Due To High Call Volumes Then You Can Email Us at service@rightstyle.ie
Please include Your Contact & Product Details Along With Your Order Number Along With Date Purchsed & We Will Endevour To come Back To you As Soon As Possible

CUSTOMER SERVICE:
We At RIGHTSTYLE FURNITURE Take All Customer Service Issues Very Seiously & Always Wish To Resolve Your Issue As Soon As We Can.
Should You Require Customer Service Information or Wish To Report a Fault With Goods which You Have Recieved Please Contact Us On 016263112 & follow The Recorded Instructions If You are Having Trouble Getting Through Due To High Call Volumes Then You Can Email Us at service@rightstyle.ie
In Order For Us to Process Your service Needs & For Us to Help You, You need to help us Please Ensure You Include Your Contact & Product Details Along With Your Order Number  With Date Purchsed & Images or a Video of the isssue, Please Remember The More Information You Supply The Quicker We Can Identify a Solution & Take the action Required
We Will Always Endevour To come Back To you As Soon As Possible

Other key emails are
linda@rightstyle.ie / gary@rightstyle.ie / brendan@rightstyle.ie & tony@rightstyle.ie
 

Operations
How do I add to the shopping cart?
How do I know my item has been added to the shopping cart?
How do I get to the checkout?
How do I edit my items?
How do I check the shipping cost on my items?
Order Status
How do I know my order has been received?
How do I track my order?
My order never arrived.
An item is missing from my shipment. 
When will my backorder arrive?
My Account
How do I create an account?
I forgot my password.
Shipping
Do you ship to my country?
What are my payment choices?
When will my order ship and what are my shipping charges?
Guarantees
Price
Privacy Policy
Security
Pricing and Billing
I have a question on my charges.
I need a copy of my receipt/invoice.
When will my credit card be charged?
Buyer's Guide
How do I find my product?
Additional Support
How do I contact you?


How do I add to the shopping cart?
You can add to the shopping cart basket directly from the products thumbnail page or from the detailed page of a product. Next to the main image of every product there is a box titled "add to cart", within this box there will be a button which you can click on to add this item to the basket.
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How do I know my item has been added to the shopping cart?
Once you have clicked on the "add to cart" button to place the item in your shopping cart basket, your page will refresh and the item will be added to your cart. You can then locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar. Your items will be listed in the basket, you can also edit them further from here.
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How do I get to the checkout?
First locate the shopping cart basket in either side columns of the online store or the link to "Checkout" in the top menu navigation bar. When the link to "Checkout" is clicked on, it will take you directly to the secure checkout for completion of the purchase.
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How do I edit my items?
First locate the shopping cart basket in either side columns of the online store or the link to "Edit Cart" in the top menu navigation bar.
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How do I check the shipping cost on my items?
First add the items to your cart you wish to find shipping costs for, then locate the shopping cart basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. You can then decide whether to proceed and complete the purchase.
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How do I know my order has been received?
Once an order is received to the site owners administration, you will receive an order confirmation email to the address you entered during the sites secure checkout.
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How do I track my order? Has it been shipped?
You can check the status of your order by clicking into the "Order Tracking" section via the link on the top menu navigation bar.
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My order never arrived
Please contact the site owner via the "contact us" page if your order has not been received within the time originally stated in the checkout or what you deem to be reasonable.
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An item is missing from my shipment.
Please contact the site owner via the "contact us" page if your order is incomplete or incorrect.
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When will my backorder arrive?
Your item will be received within the time frame recommended on the product page of the item when it was purchased. If the item is later than expected, please contact the site owner via the "contact us" page.
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How do I create an account?
In the side column of the online store you will see a members box. In this box you can click on the link to go to the secure log in or account creation page. Once you have created the account, you can use this for future purchases where the items you place in your basket will be remembered even if you leave this online store and come back later.
If you are a member with a discount for all purchases, you will need to log in first to ensure the discount is applied to your purchase.
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I forgot my password.
On the edit page of your account, found via the "Members" box, there is a link called "Forgotten your password? Click here." This is where you can have your password emailed directly emailed to you.
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Do you ship to my country?
To find out if we ship to your country, first fill your shopping basket and locate the shopping cart basket on the side column of this site. Within this shopping basket there is a link called "calculate shipping". Once you click on this link there is a drop down list of countries to choose from, if your country is listed then our online store will ship to you.
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What are my payment choices?
Payment options will be listed on the third page of the secure checkout. At the base of the page there will be a drop down list to choose your preferred method.
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When will my order ship and what are my shipping charges?
First add the items to your cart you wish to find shipping costs for, then locate the shopping basket in one of the side columns of the online store. In this box you will see a link to "calculate shipping". From this page you can enter your country and postcode to calculate the shipping cost on the items in your cart. Each of these shipping options will have a recommended time frame for delivery displayed. You can then decide whether to proceed and complete the purchase.
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Price
All prices shopping cart are guaranteed to be fair and accurate in our industry market, they will not alter from the time of your purchase to the time you are charged.
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Privacy Policy
We will not sell, share, or rent this information to others. This site collects information from our users at several different points on our website.
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Security
This shopping cart has 128bit Secure Socket Layer protection, the highest level protection for internet sales. The checkout securely encrypts all payment information when a small padlock appears in the bottom right hand corner of your internet browser.
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I have a question on my charges.
Please contact the site owner via the "contact us" page if you have any questions regarding your order.
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I need a copy of my receipt/invoice
If your invoice receipt has not been received, please contact the site owner via the "contact us" page to have one sent directly to you.
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When will my credit card be charged?
Your credit card is charged immediately on purchase, if your card can not be charged, the goods you ordered will not be sent.
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How do I find my product?
There are three ways to find the item you are looking for. 1) Browse through the stores categories. 2) Use the search tool to find the item through keywords. 3) Browse by brand.
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How do I contact you?
You can contact the owners of this shopping cart via the "contact us" page located in the storefront.
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One4all Gift Card FAQ

The One4all card is a prepaid card which means that money must be loaded onto the Card at the time of purchase. Once one Business Day has elapsed from the date of purchase, cardholders can use the Card to pay for purchases at participating retailer outlets. Once the card is purchased and funds loaded you cannot put further monies onto the card. To check the balance on your card please click Check Balance. To view list of retailers please go to www.one4all.ie and a full listing of retailers is available in the left hand column.

With the gift card you can use as much or as little in each transaction until all monies have been spent.

The One4all gift card can be purchased for a minimum of €15 and maximum of €500.

Using gift card online

Shopping with your One4all Gift Card online could not be simpler. You can choose to shop online at our online retail partners. For full details please check the Spend Online page.

General FAQ

These are the most frequently asked questions concerning One4all Gift Cards. If you still have questions after reading this page, you can contact the One4all Customer Service team by clicking here or by contacting the Helpline on (01)8708111.

  • Who do I contact if there is a problem with the One4all Gift Card?

    If you are having problems with your One4all Gift Card you should contact the Customer Service Helpline Number (01) 8708111.

  • Is there a charge on the cards?

    A fee of €2 per Card will be payable on every purchase on a One4all.

  • Is there a minimum/maximum amount I can buy a One4all Gift Card for?

    Yes the min. is €15 and max. €500. One4all Gift Cards are available in in €1 denomination.

  • What happens if my card gets lost/stolen?

    To report a lost or stolen One4all Gift Card, please call the Customer Service Helpline immediately on 01-8708111. Please note you must have your card number in order for us to be able to replace it.  A re-issue fee of €5.00 will apply. GVS cannot accept any liability for deductions from your card prior to you notifying GVS with full details.

  • What stores accept the One4all gift card?

    Click here for a full list of retailers.

  • Do I have to spend the whole amount at once? 

    No, if you don’t spend the full balance of the Gift Card, the outstanding balance remains on your gift card.

  • How long is a One4all Gift Card valid for?

    One4all Gift Cards issued after 01 December 2011 do not have an expiry date and will remain valid for as long as there is a balance on them. All physical cards have a limited time span and will need to be replaced to use the remaining funds on the card after this date. This date is printed as a "Valid Thru" date on the front of the gift cards. Remember that any funds remaining on the card after this date remain available for you to spend, however you will need to apply for a replacement card to do so. A charge of will be deducted on a monthly basis from funds remaining on cards from the 13th month following the purchase date. The monthly charge is €1.45 or remaining balance on card if lower. For cards issued before 01 December 2011 please refer to the terms and conditions on the directory or card carrier supplied at time of purchase or contact Customer Service Helpline Number (01) 8708111.

  • How do I check my balance on Gift Card?

    You can check the balance online by visiting www.one4all.ie. Alternatively you can Phone the automated balance enquiry phone number 1890 930 077.  For convenience we also recommend that you keep track of your balance by recording your spending on the back of the card in the spaces provided.

  • Do I have to use it all in the same shop or can I use it in different outlets?

    The One4all card offers great flexibility providing you with the options to “part spend” it in a wide variety of outlets. You don't have to use it all in the one shop.

  • Why do I need to know my Balance?

    Retailers do not have access to check your balance at their tills. If they attempt to process the gift card for more than the balance on the gift card the transaction will be rejected.  Retailers need to know that they are not attempting to deduct more money than is on the card,  if you do not know the exact balance you may elect to tell the retailer to deduct a sum off the card that you know is below the current balance.

  • Can I use my one4all card online?

    You can use you one4all card online in selected stores, for a current list of online retailers please visit www.one4all,ie or refer to the one4all directory under the online section. Detailed information on how to use your card online is available on you card carrier or on www.one4all.ie

Using the One4all with our Retail Partners

When making a purchase you must know the balance of what is on your card to ensure that there are enough funds available to cover the purchase. If the amount of a purchase which you wish to make using your Card is greater than the available balance, you can pay the difference in cash or by another payment method. For example if you know there is €30 on your card and your purchase is €50 inform the retailer that you have €30 on the card and wish to pay the balance with cash, the retailer can then process the transaction without issue. Should the retailer not be informed the transaction will fail as they will be trying to remove the €50 from a €30 card. The retailer will not know the balance and may say that the card is not working. The main cause of a card been declined is due to the customer not knowing the card balance and attempting to purchase an item for a higher value than what is on the card.

Should you use the term "split transaction" most retailers will understand this that you want to use the gift card and another method of payment to pay for the items.

Card would not work at a retailer

There could be several reasons why your Gift Card failed at a retailer. The balance on your Gift Card may be less than you thought, the physical Gift Card could have expired and may need replacement , there may have been an issue with the retailer's card processing terminal or the magnetic stripe on your card may have been damaged by a magnetic field. Some of the most common items that contain magnets are phone covers with magnetic clasp, iPad tablet covers, clasps on wallets, retailer tag demagnetizer or even your fridge magnet.. To confirm your balance please contact the balance information line on 1890 930077 or online at www.One4all.ie by clicking on the Gift Card Balance or by accessing the One4all phone app. If the balance on your card is correct then please contact our Customer Service team on 01-8708111 to investigate further.

Delivery

Standard post orders will take between 2 – 5 days for delivery, registered post 24 – 48hrs and courier next day. Should you have any queries on these please contact our customer service team on 01-8708100 09.00 – 18.00 Monday to Friday 09.00 – 13.30 Saturday. (all delivery times are subject to when order processed)


T:01 6263112 E: service@rightstyle.ie

We are open Daily Monday to Saturday from 9am to 5.30pm

*Delivery & Customer Service email: service@rightstyle.ie Delivery & Service Office Open Mon - Fri 8.30am to 4.30pm
© 2018 Rightstyle Furnitutre. All rights reserved. Errors & Omissions Apply